Technology, Support

Staff Augmentation: On-site Tech and Strategic Support

Often, small and mid-sized businesses can find themselves with an overload of responsibilities, leaving employees stretched thin or needing more experience and expertise to tackle complex technical challenges. An increasingly common solution for this is staff augmentation. Staff augmentation can help all types of businesses in various departments and operations, but one area in particular that has seen a significant uptick is on-site tech support. If you're curious how integrating augmented staff for on-site tech support could work for your business, here is everything you need to know.

What is Staff Augmentation?

Staff augmentation is a phrase that describes the process of supplementing an organization's existing workforce by hiring specialized personnel on a contract basis. 

It's similar to how retail stores hire seasonal employees during their busy months. Temporary workers, commonly known as "augmented staff," are enlisted to address particular skill shortages or offer extra assistance during busier hours of operation. With staff augmentation, companies can easily and effectively expand their workforce without enduring the commitments of traditional hiring.


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Benefits of Augmented Staff for On-Site Tech Support

There are numerous benefits to incorporating experienced IT professionals into your business. Some of the benefits include: 

Flexibility: Staff augmentation offers ultimate flexibility in managing workforce needs.

Opportunity: It provides the opportunity to tap into a diverse pool of talent.

Cost savings: By hiring on a project basis, organizations can save on overhead costs.

Access to required talent on a by-project basis: Companies can access the specific expertise needed for each project.

Ability to scale staffing up or down as required: Augmented staffing enables businesses to adjust their workforce size based on project demands.

Minimize risk while exploring increased productivity: Staff augmentation allows companies to increase productivity and experiment with filling a role, before hiring permanent staff.

Input and strategic expertise: Augmented staff can provide valuable input from experience and strategic knowledge to help move projects forward and drive business objectives and initiatives.

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How to Find Qualified On-Site Tech Support

When you decide to hire augmented staff for your organization’s growing or specialized tech support needs, you want to be confident that they are qualified and equipped to handle the job. And let’s be honest: not only do you want them to successfully manage the project or tasks at hand, you also want them to be a good fit with your company and existing employees. After all, staff augmentation is intended to be a seamless integration of experienced IT professionals into your business and current team of workers.

To find qualified on-site tech support, businesses should start by researching reputable IT service providers, reviewing their qualifications and client testimonials, and ensuring they offer tailored solutions that meet the organization's specific needs and objectives. From there, you'll want to have an interview or consultation with potential providers in order to gauge their expertise and compatibility with your business's requirements.

Premier IT offers traditional staff augmentation services and a unique approach where we lead in directing projects based on our expertise and your business needs. While our team can certainly follow your direction on projects and initiatives, part of the value we bring is our ability to plan and execute projects from start to finish, leveraging our extensive experience and knowledge in IT. This means you can rely on us to provide the technical support you need and offer strategic guidance and proactive solutions tailored to your organization. With Premier IT, you're not just getting additional staff; you're gaining a trusted partner committed to driving your projects forward and achieving your business goals.

If you are located in Minneapolis - St. Paul, and the surrounding area and are looking for augmented staff to fill on-site tech support needs in your business, Premier IT can help. Our experienced team of IT professionals are equipped and capable to meet the demands of your project. Whether you need short-term or long-term support, we provide the expertise and resources you need to achieve your business goals. 

Contact us today for more information on staff augmentation.

Premier IT is a Minnesota based managed IT services provider with a dedicated IT support team that manages all your technology needs. We pay attention to the details so you can focus on what you do best. We provide technical consulting, hosted infrastructure, computer & network support, security, Microsoft support, repairs, network monitoring and more. If your small business needs reliable technical support, contact our team of experienced technicians and engineers.