Enhance Communication with Cloud-Based Voice Solutions
Not only do our experts at Premier IT specialize in information technology, but we also offer cloud-based UCaaS (Unified Communications as a Service) solutions to enhance business communications. Rooted in modern technology, this cutting edge tool helps your team connect instantly, collaborate seamlessly and boost productivity—all with one unified platform. Empower your team today with modern, cloud-based voice solutions, and work under one unified platform.
Instant Access, Better Security, Premier IT Tools
There are numerous benefits that your company can experience by utilizing Premier IT’s advanced UCaaS technology, but you might be wondering what exactly the tool includes. This all-in-one platform merges advanced IT management technology with more effective communication using:
- Integrated Calling and Business Capabilities: Includes call recording and transcription, conferencing, auto attendants, call queues and time frames.
- All-in-One Call Center: Call center capabilities improve customer service using interactive voice menus, automatic call queues, recording capabilities and reporting.
- Real-Time Access—Anywhere: Employees are able to leverage features and communicate with mobile, web and desktop UC clients wherever they are.
- Data and Call Center Reporting: Access statistics and analytical data from PBX and call center reporting for improved future responses.
- Advanced Telco Services: Phone numbers, toll-free numbers, 911 and e911 services, caller ID with name and spam protection are all included in the platform.
- Easy-to-Use, Simplified Portal: The system portal allows role-based access for basic users, agent users, office managers, etc. to ensure a simplified approach for everyone.
Additional UCaaS Features for More Functionality
Outside of the features above, our UCaaS platform at Premier IT also offers a range of optional add-ons for even more functionality to meet the needs of your business.
- Advanced Contact Center: Basic call center functionality is expanded to deliver advanced capabilities for a true omni-channel experience—with a clean and intuitive interface.
- 200+ CRM Integrations: These CRM integrations feature click-to-call and contact popups, Microsoft Outlook, Microsoft Teams Connector and more.
- SMS Marketing Tool: This tool comes equipped with keyword responders, QR codes, appointment reminders, SMS blast campaigns and more—for up to 98% SMS open rate.
- Real-Time Web Conferencing: The video meeting capabilities offer web presentation, live multi-user video and audio conferencing, remote desktop support capabilities and more.
- Microsoft Teams Connector: Simplify every user’s communication by making an easy bridge to Microsoft Teams.
- Faxing Solutions: HIPAA-compliant virtual fax, ATA options and more are available.
A Reliable and Compliant UCaaS Solution
Premier IT offers an extremely reliable and compliant UCaaS platform by using cloud-based technology and meeting various compliance standards. The cloud-based solution uses a geo-redundant network with four nodes across the U.S. to support your critical phone systems—which means that you’ll have strong connectivity when you need it most. This advanced UCaaS Premier IT platform is also compliant with HIPAA-compliant PBX, 10DLC for SMS, STIR/SHAKEN, Ray Baum, and Kari’s Law.