Ensuring your technology runs smoothly isn’t just the big stuff like installation, monitoring and maintenance - it’s the little stuff, too. It’s the “I forgot my password.” It’s the “I already turned it off and then on again and it’s still not working.” And sometimes it’s the “I have no idea what’s happening.”
No matter what you run into, our technical support team is here - without judgment, derision, or complex jargon. We handle the big and little stuff, so your team can do what they need to.
In addition to on-demand technical support, we provide ongoing support and maintenance to ensure your systems are up to date and running smoothly.
Network Maintenance: 24/7 monitoring of networks and endpoints (computers, servers), automatic updates to endpoints and select firewalls.
Automated Windows patch management and security updates keep your software secure and current.
Automated third-party software security updates further manage any customized software in place on your network.
Device Health Checking monitors endpoint status:
Windows performance metrics with automated resolution
Our support philosophy is simple: we don’t want to waste time just as much as you don’t want to sit on hold for hours. That’s why all of our support options are run by the same team who does all the work - not by a junior helpdesk or outsourced call center.
Support Options Include:
We strive to answer when you call, and will respond within two hours when we can’t.