We have a no-nonsense approach to support: when you call us, you’ll get someone who can answer your questions right then and there, without all the technical jargon and without having to escalate from a helpdesk agent. That’s because our phone support is run by the same team who does all the work - not by a salesperson, outsourced customer support or low level techs.
Why do we take this approach to support? Your time is valuable and getting to the answer quickly is a priority for us; any other approach increases the risk of frustration and lost productivity.
Phone, email, or directly from your desktop: reach out the way that works best for you.
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"Premier IT Minnesota is the most responsive IT group that I have worked with. They are very patient, capable, knowledgeable, and responsive – they seem to respond almost 24-hours a day."
"Premier iT takes it to an even more professional level. The fact that we stay with them is a sign that they do good work. They care of our IT issues and that’s why we use them."
"I have been in business for 10 years, and this is the first time that I could pay someone to make sure that my IT is really running correctly. With Premier IT, I know they are capable of making sure it is running correctly."
"Email, website, and your network are core to many businesses. If any or all are down, you are losing money. Premier IT's team will provide full, expert service to take your technology efficiency, security, and needed updates to the next level. If there is a needed repair, a real person will pick up the phone and fix your issue in hours, not days."