Technical Support

Ensuring your technology runs smoothly isn’t just the big stuff like installation, monitoring and maintenance - it’s the little stuff, too. It’s the “I forgot my password.” It’s the “I already turned it off and then on again and it’s still not working.” And sometimes it’s the “I have no idea what’s happening.”

No matter what you run into, our technical support team is here - without judgment, derision, or complex jargon. We handle the big and little stuff, so your team can do what they need to.

Technical Support with Premier IT

Included with any Premier IT program

No matter what Premier IT services you engage with, technical support is included. Our technical support services cover nearly any technology that runs your business - even the coffee maker.

Installation, fixes, and troubleshooting for:

noun-pen-tablet-5391777 1

Workstations

noun-laptop-5391784 1

Laptop

noun-cpu-5391797 1

Servers

noun-printer-5391771 1

Printers

noun-webcam-5391764 1

Cameras

noun-wifi-5641755 1

Wi-Fi

noun-firewall-2677314 1

Firewall

noun-computer-5391763 1

Monitors

Ongoing Support

In addition to on-demand technical support, we provide ongoing support and maintenance to ensure your systems are up to date and running smoothly.

Network Maintenance: 24/7 monitoring of networks and endpoints (computers, servers), automatic updates to endpoints and select firewalls.

Automated Windows patch management and security updates keep your software secure and current.

Automated third-party software security updates further manage any customized software in place on your network.

Device Health Checking monitors endpoint status:

  • Antivirus present, active, current definitions
  • Anti-malware present, active, current update

  • Windows performance metrics with automated resolution

Company Photo Cropped

Support Options

Here when you need us, big projects or small questions

Our support philosophy is simple: we don’t want to waste time just as much as you don’t want to sit on hold for hours. That’s why all of our support options are run by the same team who does all the work - not by a junior helpdesk or outsourced call center.

Support Options Include:

  • Phone
  • Email
  • Remote Desktop
  • Onsite Help from a Technician

We strive to answer when you call, and will respond within two hours when we can’t.

Contact

Submit the form and someone from our team will get back to you shortly.
Get in Touch Today