Break/Fix Support for Desktop, Server, and Network

Full-Service IT for Home and Small Business

  1. Expert-Level desktop support for home and small business
    • Full Help Desk Technical Phone and Remote Support for End-User Day-To-Day Service Issues
    • On-Site End-User Desktop Support
  2. New PC Setup, Migration, Upgrades and Repairs
  3. Complete Start-to-Finish Network and Domain Setup.
    • Consulting on Server Sizing/Business Needs
    • Server Hardware and License Purchasing
  4. Active Directory, User and Computer Policies, Group/Security Policies, DNS, DHCP, Print Server, File Shares, Remote Access, VPN
  5. Consumer and Pro-Consumer Grade Router configuration
  6. Windows Server Hardware and Software Support
    • Raid Configuration, Troubleshooting and Repair
    • Accounting and CRM software support (QuickBooks, Sage, etc.)

Employee Onboarding & Termination Support

  1. Develop Checklist for Setting Up New Hires with Hardware, Network Credentials, Email, Specific Software and 3rd Party SaaS access.
  2. Develop Checklist for Complete and Robust Shutoff for Terminated Employees, Network Access, 3rd Party SaaS access, Email, as well as Hardware Recovery list.

Consulting and Internal Staff Augmentation for mid-size business.

  1. Infrastructure Design, Implementation and Troubleshooting
    • Cabling, ISP setup, Router/Firewall, VPN, VLAN, Port Forwarding, QoS, Nat Routing, Web Filtering and access restrictions.
  2. Network Performance Monitoring/optimizing
  3. Office 365 Email Migration
  4. Azure Environment Management
  5. Windows Server Setup and Migration, Active directory, Group Policy, Folder Redirection, File Permissions, DNS, DHCP, DFS, Failover, High Availability, Remote Desktop Gateway and SSL Security Certificate installation.
  6. Server, Network, Workstation, Printer and peripheral Hardware support.
  7. Standardized Desktop/Workstation image setup and implementation.
  8. Server Virtualization Setup and Management with HyperV, Citrix Xen Server, VMWare.
  9. Key Management Systems (Windows KMS Volume Licensing) Support

Phone System Support for most major Providers, including VOIP Solutions.