--- title: Level 3 Support Engineer description: Senior Systems Engineer role troubleshoots complex technical issues for clients, supports networks, and implements solutions. Requires expertise in Windows, Linux, Networking, and Cloud Services. Strong customer care skills and experience with C-level users. Apply now for this rewarding opportunity! --- - [763.453.6800](tel:763.453.6800) - [Support Contact](mailto:Support@PremierITmn.com) [![Premier IT - White](https://www.premieritmn.com/hs-fs/hubfs/Premier%20IT%20-%20White.png?width=225&height=70&name=Premier%20IT%20-%20White.png) ![Premier IT - White](https://www.premieritmn.com/hs-fs/hubfs/Premier%20IT%20-%20White.png?width=225&height=70&name=Premier%20IT%20-%20White.png)](https://www.premieritmn.com) [![Premier IT - White](https://www.premieritmn.com/hs-fs/hubfs/Premier%20IT%20-%20White.png?width=225&height=70&name=Premier%20IT%20-%20White.png)](https://www.premieritmn.com) - Problems We Solve - [Technical Support](https://www.premieritmn.com/technical-support) - [Cybersecurity Concerns](https://www.premieritmn.com/cybersecurity-concerns) - [Data Backup and Recovery](https://www.premieritmn.com/data-backup-and-recovery) - [Network and Infrastructure Upgrades](https://www.premieritmn.com/network-and-infrastructure-upgrades) - [IT Leadership & Planning](https://www.premieritmn.com/it-leadership-support) - [Compliance & Regulatory Requirements](https://www.premieritmn.com/compliance-regulatory-requirements) - [Remote Work Solutions](https://www.premieritmn.com/remote-work-solutions) - What We Do - [Technical Consulting](https://www.premieritmn.com/technical-consulting) - [Hosted Infrastructure](https://www.premieritmn.com/hosted-infrastructure) - [Computer & Network Management](https://www.premieritmn.com/computer-network-management) - [Security](https://www.premieritmn.com/security) - [Microsoft 365 Support](https://www.premieritmn.com/microsoft-365-support) - [Network Support](https://www.premieritmn.com/network-support) - [Managed Backup & Recovery](https://www.premieritmn.com/managed-backup-recovery) - [Penetration Testing](https://www.premieritmn.com/penetration-testing) - [Windows, Mac & Linux](https://www.premieritmn.com/windows-mac-and-linux) - [Premier Communications](https://www.premieritmn.com/premier-communications) - Articles - [All Articles](https://www.premieritmn.com/articles) - [Security](https://www.premieritmn.com/articles/tag/security) - [Technology](https://www.premieritmn.com/articles/tag/technology) - [Repairs](https://www.premieritmn.com/articles/tag/repairs) - [Managed Services](https://www.premieritmn.com/articles/tag/managed-services) - [About](https://www.premieritmn.com/about-premierit-serving-twin-cities) - [Contact](https://www.premieritmn.com/contact-us) - [Network Audit](https://www.premieritmn.com/network-audit) - [763.453.6800](tel:763.453.6800) - [Support Contact](mailto:Support@PremierITmn.com) - Problems We Solve - [Technical Support](https://www.premieritmn.com/technical-support) - [Cybersecurity Concerns](https://www.premieritmn.com/cybersecurity-concerns) - [Data Backup and Recovery](https://www.premieritmn.com/data-backup-and-recovery) - [Network and Infrastructure Upgrades](https://www.premieritmn.com/network-and-infrastructure-upgrades) - [IT Leadership & Planning](https://www.premieritmn.com/it-leadership-support) - [Compliance & Regulatory Requirements](https://www.premieritmn.com/compliance-regulatory-requirements) - [Remote Work Solutions](https://www.premieritmn.com/remote-work-solutions) - What We Do - [Technical Consulting](https://www.premieritmn.com/technical-consulting) - [Hosted Infrastructure](https://www.premieritmn.com/hosted-infrastructure) - [Computer & Network Management](https://www.premieritmn.com/computer-network-management) - [Security](https://www.premieritmn.com/security) - [Microsoft 365 Support](https://www.premieritmn.com/microsoft-365-support) - [Network Support](https://www.premieritmn.com/network-support) - [Managed Backup & Recovery](https://www.premieritmn.com/managed-backup-recovery) - [Penetration Testing](https://www.premieritmn.com/penetration-testing) - [Windows, Mac & Linux](https://www.premieritmn.com/windows-mac-and-linux) - [Premier Communications](https://www.premieritmn.com/premier-communications) - Articles - [All Articles](https://www.premieritmn.com/articles) - [Security](https://www.premieritmn.com/articles/tag/security) - [Technology](https://www.premieritmn.com/articles/tag/technology) - [Repairs](https://www.premieritmn.com/articles/tag/repairs) - [Managed Services](https://www.premieritmn.com/articles/tag/managed-services) - [About](https://www.premieritmn.com/about-premierit-serving-twin-cities) - [Contact](https://www.premieritmn.com/contact-us) - [Network Audit](https://www.premieritmn.com/network-audit) - [763.453.6800](tel:763.453.6800) - [Support Contact](mailto:Support@PremierITmn.com) # Level 3 Support Engineer ## Role Description Our Senior Systems Engineer role is responsible for troubleshooting and assisting clients with complex technical issues that arise. This person will be responsible for supporting, maintaining, upgrading, and troubleshooting our client’s networks, either through email, phone calls, remote support software, or directly on-site. Additionally, this person will be called upon to use their experience to identify and implement technical solutions for our clients. Must be comfortable and confident in troubleshooting problems with Microsoft Windows Server and Desktop, various distributions of Linux, Networking, Firewalls, and Cloud Services. Equally as important, an aptitude for delivering a high level of professional customer care is necessary. Individuals will be responsible for a wide range of technical systems and customer care, from ‘outside-the-comfort-zone’ technical troubleshooting problems to routine user account maintenance. Further, this position will be the primary interface between our clients and Premier IT. This individual must be experienced and successful in working with C-level users at each site. Success in this role is measured by results, including timely responsiveness to clients, ability to own projects and support tickets (seeing them through to completion and being responsible for the results), and recognizing when to request assistance. ![Consulting Graphic](https://www.premieritmn.com/hubfs/Consulting%20Graphic.png) ### Responsibilities - Independently and as a team, provide technical support to clients through phone, email, and onsite visits - Support of Microsoft Windows Server (50%), Windows Desktop (40%), & Other Misc. Operating Systems (10%) - Setup, configure and install server and workstations at client locations. - Maintain and monitor backup solutions for our clients - Manage Active Directory, DNS, DHCP, Group Policies, Office 365, Azure, AWS, Watchguard, SonicWALL, Cisco, Juniper, Fortinet - Recommend system improvements to ensure client networks meet industry best practices - Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues - Consultative & “Big Picture” mindset when interacting with clients. ### Education/Experience - AA Degree in Networking or similar/and or Technical Certifications - Computer Science / Technology Degree (preferred) - 8+ years at an IT Managed Services Provider, or - 10+ years in a corporate IT environment - Experience using RMM tools with ticketing service - Microsoft and O365 Administration - Strong attention to detail & follows through to completion - Hard-working, ability to multitask and prioritize a complex SLA structure - Honest & dependable - Ability to work independently and in a team, with excellent problem-solving skills - College level or higher grasp of the English language, both written and oral - Above-average interpersonal/customer service skills - Ability to communicate and connect with people - Occasional evening and weekend availability for on-call work - Specialization in one or more of the following Preferred: - HyperV, Virtualization, Remote Desktop, RemoteApp - VMWare server virtualization - Citrix NetScaler/XenApp/XenServer - Cisco ASA - Azure/AWS/GCP - VOIP ![shutterstock_1616163322-copy-scaled](https://www.premieritmn.com/hs-fs/hubfs/Imported_Blog_Media/shutterstock_1616163322-copy-scaled.jpg?width=2000&name=shutterstock_1616163322-copy-scaled.jpg) ![Remote Work Solutions](https://www.premieritmn.com/hubfs/Remote%20Work%20Solutions.png) ### Compensation/Benefits **Salary:** DOQ **Bonus:** Performance-based **Job type:** Full-time   - Great Company & Team! - Parking on-site and easy commute - Ongoing Training Materials, Reimbursement for Certifications - PTO - IRA w/Company Match - Health/Dental/Vision ### Other Requirements **Location:** Twin Cities, MN (Required) **License:** Driver’s License (Required) Dependable/reliable transportation (Required) **Language:** English (Required) **Work authorization:** United States (Required) ![Fault-tolerance Review Graphic](https://www.premieritmn.com/hubfs/Fault-tolerance%20Review%20Graphic.png) ## Apply Now Submit your resume and someone from our team will get back to you shortly. 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